LUGOM / BUSINESS POLICIES

Refund Policy

Business Customers

Last updated: October 4, 2026

Version ID: REFUND_POLICY_v2.4
Provider: OLCAY LLC, a New Mexico limited liability company
Registered location: Albuquerque, New Mexico, United States
Service area: Miami, Florida
Refund contact: lugom.olcay@gmail.com

Sales are business-to-business (B2B) only; individual consumer purchases are not accepted.

1. Refund rules

Website is $549.99 one-time. Advanced is $699.99 one-time. A refund decision is based on when design work actually started; that start is not retrospectively asserted solely to refuse a pre-work refund. Sending the review link is the agreed delivery event, due in 3–7 business days from receipt of all required customer materials, excluding time waiting for the customer's reply.

If OLCAY LLC cannot deliver, all payments for the affected order are refunded, related future billing stops, and no early cancellation fee is deducted from that full refund.

2. Service and early cancellation

Website Service is $99/month with a 12-month commitment. Enrollment is the moment checkout is opened. Enrollment on or before December 31, 2027 renews at $99/month; new enrollment from January 1, 2028 pays $109.90/month with a 12-month commitment.

Early cancellation before completion of the initial 12 months carries a fee equal to 50% of the remaining months' service fees:

Fee = remaining months × applicable monthly rate × 50%.

For 6 remaining months, the fee is $297 at $99/month or $329.70 at $109.90/month. You receive the remaining-month calculation. Previously used unpaid service is handled separately, and the same canceled future months are not charged both in full and through this fee.

After 12 months, service automatically continues month-to-month. Cancellation requires 30 days' advance written/email notice and is available through the acceptance channel: online or email. No initial-term early cancellation fee applies after that term is completed.

Duplicate charges, wrong-rate charges, and payments collected after the agreed billing end date are refunded. The ordinary rule for used monthly fees does not prevent a refund for a billing error.

3. Optional and additional purchases

The package includes 2 revision rounds. Each additional revision round costs $149 and requires written customer approval before work. Provider-error corrections are not extra paid rounds.

Website code/design file handover costs $199 and can be purchased only after all payments under the Agreement are completed, including applicable initial-term obligations or early cancellation settlement, service invoices, and approved extra revisions. It is not an automatic charge. If OLCAY LLC cannot provide the purchased handover, its payment is refunded in full.

Domain ownership and customer content remain the customer's at all times. A refund request does not require buying code/design files, and return of customer-owned content or domain access must not depend on paying $199.

4. Request and processing

Send the business name, order reference, requested amount, and reason to the refund contact above. Do not send payment card details. OLCAY LLC confirms receipt and gives a written outcome and calculation.

Refunds normally use the original payment method. If that method is unavailable, OLCAY LLC verifies the authorized business representative and documents an agreed alternative. Refunds and payment-dispute resolutions are coordinated to prevent duplicate repayment of the same amount.

This policy does not waive requirements or remedies that cannot be waived. It does not require withdrawal of a payment dispute to receive a refund. Your refund request is handled under the policy accepted for your order. Changes to your Agreement require written agreement and any required new consent.